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Shipping FAQ

Local Pickup and Delivery

Free local delivery in Guelph on orders over $30 - select the option for free local delivery at checkout, and we will drop off your order within 1-2 business days.

Free curbside pickup at make 1 (88 Waterloo Ave., Guelph) - select the free local pickup option at checkout, and we will call as soon as your order is ready for pickup.

We also ship across Canada and worldwide. We aim to have your order ready to ship within 1-2 business days of receiving it. All orders are shipped via Canada Post Expedited Parcel, and include tracking.


New lower minimum threshold for free shipping - for a limited time, orders over $125 now ship FREE within Canada!

$14 flat rate shipping for orders up to $98.99.

FREE SHIPPING on orders over $125.

United States

All orders to the USA ship for a flat rate of $20 CAD.


Orders from anywhere else in the world will be shipped at Canada Post Expedited Parcel rates. If you would like a shipping quote in advance, please get in touch.


There are no returns on cut fabric, knitting needles, opened packages, or wound yarn. All other items may be returned for store credit or exchange within 14 days of purchase, with receipt and in original condition. If there is an issue with your order, please let us know directly as soon as possible - we want you to love it and will do our best to make it right!